RTT Single Session

Cancellation Policy

1. No Cancellations: Once a session is booked, cancellations are not permitted. We encourage clients to carefully consider their availability before booking. 2. Rescheduling: Rescheduling is allowed with at least 48 hours’ notice. If you need to reschedule, please contact us via email or WhatsApp. Exceptions will be considered for genuine emergencies. 3. No-Show Policy: If a client does not show up for a session and does not provide prior notice, a no-show fee of £50 will be charged. The session will be forfeited if no communication is received within 20 minutes of the scheduled time. 4. Refund Policy: We do not offer refunds once a booking is confirmed. Please ensure you are committed to the appointment before confirming. 5. Package Sessions: Individual sessions can be converted into a discounted package within 14 days of the initial session. The discounted package must be used within three months for a three-session package or six months for a six-session package. All sessions are subject to therapist and booking system availability. 6. Late Arrivals: If a client arrives up to 20 minutes late, the session will still proceed, but it will end at the scheduled time. Arrivals beyond 20 minutes will be considered a no-show. 7. Confidentiality: All client information and session details are kept strictly confidential. 8. Time Zone: All appointments are scheduled in London (Greenwich Mean Time).